Frequently Asked Questions

How do I download the pack(s) I've purchased?

1) Make sure you are logged in and click My Account at the top of the page.
2) Click Downloads on the right-hand side. You should now see a list of your purchased products.
3) Click Download on the product you would like to download.

How do I install a pack?

1) Locate where you have downloaded your pack and unzip it. Information on how to do this can be found here.
2) Go to the location where you have extracted the files from the .zip file.
3) Now find the .exe file which should look something like this  and will usually be called the name of the product. Double-click this file.
4) Click 'Next' and then read the terms and conditions of use. If you agree with them, tick the relevant box and click 'Next'.
5) On the next screen, your RailWorks directory should be displayed. If it asks for you to choose your directory, locate it by clicking 'Browse...'. It can be usually be found at C:\Program Files (x86)\Steam\steamapps\common\railworks.
6) Now click 'Install' and once the process has finished, exit the installer and your pack should be installed.

When trying to open the installer (.exe file), it does not open.

SUGGESTION 1
Please ensure you have at least 10GB free on your hard drive.

SUGGESTION 2
When running the installer, right click it and select 'Run as administrator'.

SUGGESTION 1
1) Go to the folder which contains your RailWorks directory, this can usually be found at C:\Program Files (x86)\Steam\steamapps\common.
2) Right click the folder named 'RailWorks' and click 'Properties'.
3) Go to where it says 'Attributes' and un-tick 'Read-only'.
4) Click 'Apply' and ensure it applies to all subfolders and files. This may take a while.
5) Now try installing the pack again.

SUGGESTION 2
1) When the installer asks where you would like to install the pack, click 'Change...' and select your 'Desktop'.
2) Click 'Next'. The pack will now install.
3) When the installation has finished, navigate to your Desktop and highlight the resultant 'Assets' & 'Content' folders.
4) Right click and copy/paste these folders into your RailWorks directory, which can usually be found at C:\Program Files (x86)\Steam\steamapps\common\railworks. If prompted to overwrite, click 'Yes'.
5) If there is a file called 'InstallMe.bat' within your Assets folder, located within your RailWorks directory, double click it.

SUGGESTION 3
Please ensure you have at least 10GB free on your hard drive.

SUGGESTION 4
When running the installer, right click it and select 'Run as administrator'.

SUGGESTION 5
1) Navigate to your 'Temp' folder which can be found at <Main Hard Drive Letter> :\Users\\AppData\Local\Temp.
2) Right click the 'Temp' folder and click 'Properties'.
3) Click the 'Security' tab.
4) Make sure all types of Permissions are allowed (except Special Permissions) for the User you use on your PC.
5) Click 'Apply' and then 'OK'.

After installing a pack, a message appears saying 'This program might have not installed correctly'.

This is a precautionary message from Windows and 99% of the time, everything will have installed just fine. Simply click 'This program installed correctly' and load Train Simulator to make sure the installation has been successful.

I’ve tried loading a scenario but it crashes with a 'Something bad has happened' error.

SUGGESTION 1
1) Load Train Simulator.
2) Click ‘Settings’ on the top right hand corner of the screen.
3) Click the ‘Graphics’ tab and then 'Advanced'.
4) Lower the 'Scenery Detail' slider to its lowest.
5) If this fixes the issue, increase the quality by one and test again. Do this until the scenario displays the error again and then return to the highest previously working setting.

SUGGESTION 2
1) Ensure you have all the requirements for the scenario installed. These are listed on the product page underneath the heading ‘Requirements’.

I’ve tried loading a scenario but it crashes with a ‘missing stock’ error.

Ensure you have all the requirements for the scenario installed. These are listed on the product page underneath the heading ‘Requirements’.

I have installed a sound pack and not all of the sounds are playing as expected.

1) Open Train Simulator and click ‘Settings’ on the top right hand corner of the screen.
2) Click 'Tools' and then 'Clear Cache'.

Can I purchase a pack without having to have to a PayPal account?

Yes. Once you reach the PayPal payment page, click 'Pay by Debit or Credit Card'. Please note, this option may not be available if you are based outside of the United Kingdom.

What is an extra stock pack?

An extra stock pack is a collection of additional liveries which are required for the included scenarios or reskins to work properly. Each extra stock pack is individual to each of our products.

Can I use a different requirement than listed if it contains the same class of locomotive or unit?

No. You must own the exact pack that is listed on our website. If there is a choice of packs you can use, we shall list them.

Why do some of the scenarios require many packs to work?

We believe scenarios should represent the highest amount of realism possible in the game and as a result, we take pride in using the correct rolling stock where possible to create this experience. The alternative would be to have freight trains using the wrong wagons, or maybe seeing the same class of locomotive/unit over and over again, when in reality there would be variety. Seeing the wrong stock is an immersion killing moment and seeing a variety of high quality stock is the opposite. The reason we have spent years creating all of our packs is to get to this point where fewer and fewer compromises are required to create realistic scenarios. After all, the joy of trainspotting in real life is the variety of stock you see.

We recognise this means some of our scenarios will be out of reach for some people, especially our newer customers, but realism is our number one aim and at the same time, doing this rewards our most loyal customers who own most of our packs. There is still Quick Drive and the ability to make your own scenarios for those who still wish to use our packs outside of the included scenarios.

Can discontinued packs be purchased?

No. Once a pack is discontinued, it cannot be purchased in any form.

Where can I find Extra Stock/Branding Patches for discontinued packs?

Please see below for links to our most requested Extra Stock/Branding Patches. If you are looking for a pack not listed here, please use the Contact Us link at the bottom of this page to request a link.

Class 40 Locomotive Pack
Extra Stock

Class 43 (MTU)/Mk3 Enhancement Pack
Extra Stock
Branding Patch

Class 43 (Valenta)/Mk3 Enhancement Pack
Extra Stock
Branding Patch

Class 52 Sound Pack (Pro)
Extra Stock

Class 92 Sound Pack
Extra Stock

Class 142 Diesel Multiple Unit Pack
Extra Stock
Branding Patch

Class 303 Sound Pack
Extra Stock

Class 360/444/450 Sound Pack
Extra Stock

Class 375/377 Sound Pack
Extra Stock

Class 442 Sound Pack (Pro)
Extra Stock

Where can I receive further support if none of the above suggestions have helped?

If you are still experiencing an issue, please use the Contact Us link at the bottom of this page.